Frequently Asked Questions.
01. The Product Information
How do you decide on your product choices and referrals?
- Our team has extensive experience in the fitness industry, with years of working out and experimenting with various supplements. We curate our product guides based on firsthand experience, selecting only the best options that we have personally tested and trust.
How do you create the workout guides and weight gain tips (especially for skinny guys and women)?
- Our workout guides and muscle gain tips are the result of many years of dedication in the gym. We’ve done the hard work for you, testing different methods to see what works best. These guides are built on our own success in both workout routines and nutritional plans, including the supplements we’ve found most effective for building muscle.
02. Ordering and Payment
What payment types do you accept?
- We accept all major credit and debit cards, as well as Apple Pay.
Can I add products to an order I’ve already placed?
- Unfortunately, we cannot modify an existing order. You will need to place a new order for additional products.
How do I cancel my order?
- To cancel your order, please use the “Contact Us” section at the bottom of this page. Provide your order number, and we will process the cancellation and initiate the refund. You will receive a confirmation email once this is done.
I’ve placed an order but need to change the delivery address. Is this possible?
- Yes, you can change the delivery address by using the “Contact Us” section at the bottom of this page. Please include your order number and the new address. Note that this may result in a slight delay in delivery depending on when the request is made
03. Shipping and Delivery
What are the delivery options, and how long does delivery take?
- Fast Delivery (£5.99): 1-3 days. We aim for next-day delivery if the order is placed before 3:30 pm, though this cannot be guaranteed.
- Standard Delivery (£3.99): 3-5 days. Free for orders over £70.
- Please note, these delivery charges apply to UK mainland only, and fees may vary based on the weight of the package. Delivery times exclude weekends and bank holidays.
How will I know when my order is out for delivery?
- We will send you a confirmation email once your order is dispatched.
My order hasn’t arrived on time. What should I do?
- We do our best to ensure timely delivery, but delays can occasionally occur due to circumstances beyond our control. If your order is delayed, please contact us using the “Contact Us” section at the bottom of this page, and a team member will assist you as soon as possible.
04. Returns and Issues
My product is defective or damaged. What should I do?
- We sincerely apologize for any inconvenience this may have caused. We take great care in packaging our parcels, but in rare cases, damage may occur. Please use the “Contact Us” section at the bottom of this page to report the issue. We will require a picture of the defective product and your order details. A team member will assist you promptly.
I received the wrong product(s) in my delivery. What should I do?
- We apologize for this mistake and any inconvenience caused. We carefully check all orders, but errors can occasionally happen. Please contact us via the “Contact Us” section at the bottom of this page. Provide a photo of the incorrect product, a brief description, and your order number. We will correct the issue as quickly as possible.
What is your returns policy?
- For details on returns, please refer to our Shipping Policy page.
05. Stock and Availability
A product I want to order is out of stock. How long does it take to restock, and can I reserve it?
- We strive to keep our inventory fully stocked by working closely with our suppliers. While we aim to restock as quickly as possible, we cannot provide an exact timeline. However, you can reserve a product by contacting us via the “Contact Us” section at the bottom of this page. Provide your email and the name of the product you want, and we’ll notify you as soon as it’s back in stock.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
06. Ambassadors and Contact
How can I become a Muscle Products Store ambassador?
- To apply, please use the “Contact Us” section at the bottom of this page. Include your email address and Instagram handle, and a member of our team will reach out to you as soon as possible.
I can’t find the answer to my question. What should I do?
- If your question isn’t answered in our FAQ, please reach out to us via the “Contact Us” section at the bottom of this page. Include your order number (if applicable) and a brief description of your query, and a member of our team will assist you as soon as possible.
05. Additional Information
Do you ship internationally?
- Currently, we ship within the UK mainland. We are working on expanding our delivery options to include international shipping. Please check back for updates.
Are your products suitable for vegetarians or vegans?
- Some of our products are suitable for vegetarians and vegans. Please check the product description for specific details or contact us if you have any questions about a particular product.
Do you offer discounts for bulk purchases?
- Yes, we offer discounts on bulk purchases for certain products. Please contact us directly for more information on bulk pricing.
Can I subscribe to a monthly delivery of certain products?
- es, you can! We offer a subscription service that allows you to receive your favorite products regularly. Please contact us via the “Contact Us” section at the bottom of this page, and we’ll help set up your subscription.