🔄 Returns & Refunds Policy
💯 100% Satisfaction Guarantee
At Muscle Product Store, we’re committed to helping you succeed — and that starts with a shopping experience you can trust. If you’re not 100% satisfied with your order, we’ll do everything we can to make it right. That’s our promise.
✅ Return Eligibility
You can request a return if:
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The item is unused, unopened, and in its original packaging
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You request the return within 14 days of receiving your order
After 14 days from delivery, unfortunately, we can’t accept return requests.
📦 How to Initiate a Return
To start a return, please contact our support team via email or our Contact Page.
We’ll guide you through the simple return process.
Return Shipping:
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Customers are responsible for return shipping costs
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If the item is defective or we’ve made a mistake, we’ll cover the return shipping
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We recommend using a tracked delivery service to ensure your item gets back to us safely
💳 Refunds Process
Once your return is received and inspected, we’ll email you to confirm:
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We’ve received your item
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Whether your refund has been approved or declined
If approved, we’ll process your refund via your original payment method.
Refunds usually take a few working days to appear depending on your bank or payment provider.
⏱️ Late or Missing Refunds?
If you haven’t received your refund yet:
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Check your bank account again
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Contact your card provider – it might take time for the refund to be officially posted
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Contact your bank – some processing delays may occur
If you’ve done all the above and still haven’t received your refund, please contact us here. We’re happy to help.
🔁 Exchanges
We only offer exchanges for items that are defective or damaged.
To request an exchange, please reach out through our Contact Page, and we’ll sort it for you.
🧍Need More Help?
Our customer support team is always ready to assist you with returns, refunds, or any product concerns.
