🔄 Returns & Refunds Policy
100% Satisfaction Guarantee
At Muscle Product Store, we’re committed to helping you succeed — and that starts with a shopping experience you can trust. If you’re not 100% satisfied with your order, we’ll do everything we can to make it right. That’s our promise.
✅ Return Eligibility
You can request a return if:
The item is unused, unopened, and in its original packaging
You request the return within 14 days of receiving your order
After 14 days from delivery, unfortunately, we can’t accept return requests.
How to Initiate a Return
To start a return, please contact our support team via email or our Contact Page.
We’ll guide you through the simple return process.
Return Shipping:
Customers are responsible for return shipping costs
If the item is defective or we’ve made a mistake, we’ll cover the return shipping
We recommend using a tracked delivery service to ensure your item gets back to us safely
Refunds Process
Once your return is received and inspected, we’ll email you to confirm:
We’ve received your item
Whether your refund has been approved or declined
If approved, we’ll process your refund via your original payment method.
Refunds usually take a few working days to appear depending on your bank or payment provider.
Late or Missing Refunds?
If you haven’t received your refund yet:
Check your bank account again
Contact your card provider – it might take time for the refund to be officially posted
Contact your bank – some processing delays may occur
If you’ve done all the above and still haven’t received your refund, please contact us here. We’re happy to help.
🔁 Exchanges
We only offer exchanges for items that are defective or damaged.
To request an exchange, please reach out through our Contact Page, and we’ll sort it for you.
Need More Help?
Our customer support team is always ready to assist you with returns, refunds, or any product concerns.
